Connectable Lights - Information
Returns Policy
At Connectable Lights we have a very simple returns policy.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly
damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received
back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should
be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your
original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return
the item to you, in this instance you will be liable for the return carriage.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision
within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you
have 28 calendar days to do so, at your own expense. Once the item is received at ConnectableLights, we'll issue a full refund for the product to your original payment method. Please
note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to Business customers)
Need to return an item?
You can request a return using our easy to use, online returns form:
Online Return Form
In addition to this policy you should also refer to our general Terms and Conditions of Sale.